Shipping & Delivery
What are the delivery times?
We carefully prepare your order within 24 to 72 business hours. Once shipped, delivery usually takes 2 to 5 business days depending on your location. You will receive a tracking number to follow your package's journey.
Are the items in stock?
If you can add it to your cart, it’s available! If not, feel free to activate the restock alert to be the first to know when it’s back in stock.
Returns & Refunds
Can I return an item if it doesn't suit me?
Of course. You have 14 days after receiving your package to change your mind. To be eligible for a return, the item must be unworn, unwashed, and in its original packaging.
What are the refund timelines?
Refunds are validated as soon as we receive and inspect the returned items at our office. The funds will appear in your bank account within 5 business days.
Orders & Billing
Can I modify or cancel my order?
Modification: Email us at info@dolcevitaavenue.com. If it hasn't shipped, we’ll make the changes.
Cancellation: Use the "Cancel my order" tab in your account (available until shipping). Afterward, you must follow the return process.
How can I find my invoice?
Check your order history in your account. If it’s missing, email info@dolcevitaavenue.com and we will send it to you.
Support & Community
How can I contact customer service?
Reach out via our contact form or email info@dolcevitaavenue.com. We respond within 24 to 48 business hours.
Do you offer promotions or a loyalty program?
Yes! Exclusive offers and surprises await. Sign up for our newsletter to join the circle: [Newsletter Link].
How can I stay informed about news and promotions?
Enter your email in the Newsletter box to automatically receive updates on new arrivals, sales, and restocks.